Settings
Sync health, what you can see, and the record of every question asked.
Source sync
Freshness on every answer is derived from these. An answer carries the stamp of its slowest source.
| Source | Covers | Cadence | Last read | State |
|---|---|---|---|---|
ServiceNow | Incident, Problem, Change, Request, KB, CMDB | Delta poll | Behind | |
Microsoft Teams | Support, incident and operational channels | Delta query, 10 min | Feature flag | |
Outlook calendar | On-call, shift, meetings, change windows | Delta query, 15 min | Healthy | |
Uploaded documents | PDF, Word, Excel, CSV, PowerPoint, images | On upload | On upload | Healthy |
The ServiceNow poll interval is stated as 5 minutes in the interface spec and 1 hour in the impact assessment. Until that is settled, freshness here reflects what the adaptor actually did, not what was promised.
What you can see
Entitlements are applied at query time, as a filter on the index. They are never applied after the fact.
ServiceNow records
Everything your ServiceNow roles allow
Teams channels
Only channels you are a member of
Documents
Internal, and Confidential where you are named
Restricted documents
Not available to your role
Answer log1,284 this month
Every query, every retrieval and every generated answer is recorded and streamed to ArcSight as CEF.
Who is on call for the M-PESA API Gateway right now?
Answered
What changes are running today?
Answered, 3 records
Is the Daraja latency caused by the billing release?
Abstained
daraja timeout
1,284 results, 3 withheld
ServiceNow ·
Appearance
Light and dark follow your operating system unless you choose. The switch sits at the foot of the sidebar and your choice is kept on this device.
Write operations
Smart Ops writes nothing in Phase 1. When that changes, every write will be reviewable at field level before approval.
Actions and approvals