ServiceNow sync is behind
Incident and change figures are as of . Roster and Teams data are current.
Sync status
Open incidents
47
+6 vs yesterday
Sev 1 open
2
+1 vs yesterday
Changes in window
9
−2 vs yesterday
Services degraded
3
+1 vs yesterday

Incident volume

Raised per hour, last 24 hours

14:0020:0002:0008:0014:00
ServiceNow ·

Open by service

Where the 47 sit right now

47open
Daraja API16
M-PESA API Gateway11
Prepaid Billing8
USSD Gateway7
Everything else5

Open Sev 1 and Sev 29

Highest severity first, then age

All services
IncidentServiceSeverityOwnerAgeState
INC0048231
Daraja API 504 on token endpoint
Daraja APISev 1
WM
Wanjiru Mwangi
In progressINC0048231
INC0048198
Prepaid billing batch overrun
Prepaid BillingSev 1
DM
David Mutua
In progressINC0048198
INC0048240
USSD session drops, Nairobi region
USSD GatewaySev 2
SO
Samuel Odhiambo
AssignedINC0048240
INC0048221
Fuliza limit check latency
FulizaSev 2
FN
Faith Njeri
On holdINC0048221
INC0048255
Statement PDF generation failures
Postpaid BillingSev 2
PK
Peter Kamau
AssignedINC0048255
ServiceNow · · updates in ServiceNow only
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