Ask Smart Ops

Every answer is bound to a record. When retrieval finds nothing, the platform says so.

Answer log
Who is on call for the M-PESA API Gateway right now?

DeterministicOne correct answer · read, not generated

Roster read · Outlook sync 15 min
BK
Brian Kiptoo
Payments Platform · primary on call · 18:00–06:00 EAT
+254 7·· ··· 418
Escalation: Faith Njeri
OUTLOOK · payments-oncallRosters are authored in Outlook. This is a read-only view.
And what changes are running today?

Structured3 records · change windows overlapping now

ServiceNow ·
ChangeServiceWindowOwner
CHG0011204
Prepaid billing: schema migration
Prepaid Billing12:00 – 18:00
DM
David Mutua
CHG0011204
CHG0011211
Daraja API: gateway node patch
Daraja API14:00 – 15:30
WM
Wanjiru Mwangi
CHG0011211
CHG0011219
USSD gateway: certificate rotation
USSD Gateway22:00 – 23:00
SO
Samuel Odhiambo
CHG0011219
Is the Daraja latency caused by the billing release?
I can't answer that one.
Linking a change to a degradation needs correlation across telemetry, which this platform does not hold yet. Here is what I looked at, and what I couldn't reach.
Change records in the Daraja window3 found
Incident INC0048231 and its work notesread
Latency and error-rate telemetry for the gatewaynot ingested
Show the 3 changesOpen INC0048231
Ask about incidents, changes, rosters or documents…
Smart Ops is a view onto ServiceNow, Teams and Outlook. Records are updated in ServiceNow.